Learn Tech support & refunds
Lesson preview · Free account
Tech support, refund and account-lock scams
A pop-up, call or email says your computer has a virus, your subscription renewed, or your email will be shut off, and offers "help".
What it often looks like
A loud pop-up: "Your computer is infected! Call this number now."
"Your antivirus subscription renewed for $499. Call to cancel and get a refund."
"Your email password has expired. Sign in to keep your mailbox."
Red flags
- A pop-up or message with a phone number to call about a virus
The rest of this lesson comes free with an account
The full lesson includes:
- How the scam works, step by step (4 points)
- 4 more red flags
- What to do instead (5 habits)
- The one line to remember
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If you already clicked, paid or shared something
It happens to careful, smart people. Acting quickly helps most. (This part of every lesson is free for everyone.)
- If you allowed remote access, disconnect from the internet, uninstall the program they had you install, and have the computer checked.
- Change passwords for your email and bank from a different, trusted device. Turn on two-step sign-in.
- If you paid, call your bank or card company and ask to dispute the charge.
Check or report
AARP's free Fraud Watch Network Helpline (877-908-3360) will also talk you through what to do, whether or not you're a member.