Learn Utility & toll
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Utility shutoff and unpaid toll scams
A message says your power is about to be cut off, or you owe an unpaid toll, and you must pay right now through a link or by phone.
What it often looks like
"Your electricity will be shut off in 1 hour unless you pay now."
"You have an unpaid toll balance. Pay today to avoid a late fee."
Red flags
- A shutoff warning with a deadline of hours, not days
The rest of this lesson comes free with an account
The full lesson includes:
- How the scam works, step by step (3 points)
- 3 more red flags
- What to do instead (3 habits)
- The one line to remember
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If you already clicked, paid or shared something
It happens to careful, smart people. Acting quickly helps most. (This part of every lesson is free for everyone.)
- If you paid by card, call your card company to dispute the charge and ask for a new card.
- Check your real utility or toll account to confirm what, if anything, you actually owe.
Check or report
AARP's free Fraud Watch Network Helpline (877-908-3360) will also talk you through what to do, whether or not you're a member.